Top tier licence for the Customer Service application offering complex, configurable and intelligent capabilities to enable organisation to provide a branded, personalised self-service experience.ĭigital Messaging Add-in for Dynamics 365 Customer ServiceĪdd-on licence for Customer Service Enterprise offering rich omni-channel engagement across digital messaging channels including 3rd party SMS and future social messaging streams.Ĭhat Add-in for Dynamics 365 Customer ServiceĪdd-on licence for Customer Service Enterprise that helps agents to engage in real-time with customers for quicker case resolution.Ī discounted licence for the Sales Professional app that is only available to users who already have a qualifying base licence e.g., Customer Service Professional/Enterprise.

Lower tier licence for the Customer Service application less complex scenarios with streamlined capabilities to provide core support functionality.

This licence is applicable to employees that may be tied to two or more business functions.ĭynamics 365 Customer Service Professional This licence is applicable to employees that may be tied to two or more business functions.Ī discounted licence for the Field Service app that is only available to users who already have a qualifying base licence e.g., Sales Enterprise. This licence is applicable to employees that may be tied to two or more business functions.Ī discounted licence for the Customer Service Enterprise app that is only available to users who already have a qualifying base licence e.g. 10 users required at minimum to qualify for this licence.ĭynamics 365 Customer Service Professional AttachĪ discounted licence for the Customer Service Professional app that is only available to users who already have a qualifying base licence e.g., Sales Professional/Enterprise. Licence for Dynamics 365 Sales Enterprise combined with an additional application called Sales Insights which offers impressive, embedded intelligence for a supercharged CRM solution with highly advanced analytical functionality.ĭynamics 365 Microsoft Relationship Salesĭynamics 365 Enterprise and LinkedIn Sales Navigator combined into one discounted licence for optimal prospecting and opportunity nurturing.

Mid-tier licence for the Sales application which goes beyond standard CRM capabilities by providing customisation, extensibility, embedded intelligence, and manual forecasting. Lower tier licence for the Sales application that provides core CRM capabilities and is suited for organisations with less complex needs.

Ms dynamics 365 pricing